Terms of service

GENERAL

WE MAY FROM TIME TO TIME CHANGE THE TERMS THAT GOVERN YOUR USE OF THE WEBSITE. YOUR USE OF THE WEBSITE

FOLLOWING ANY SUCH CHANGE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE TERMS AS

CHANGED. WE MAY CHANGE, MOVE OR DELETE PORTIONS OF, OR MAY ADD TO, THE WEBSITE FROM TIME TO TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE.

THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES.

PAYMENT

YOU AGREE TO PAY ALL FEES OR CHARGES TO YOUR ACCOUNT IN ACCORDANCE WITH THE FEES, CHARGES AND BILLING TERMS IN EFFECT AT THE TIME A FEE OR CHARGE IS DUE AND PAYABLE. YOU MUST PROVIDE A VALID CREDIT CARD (VISA, MASTERCARD, OR ANY OTHER ISSUER ACCEPTED BY US) OR APPLE PAY TO SQUARESPACE, OUR THIRD-PARTY PAYMENT PROVIDER(“PAYMENT PROVIDER”) IN ORDER TO PURCHASE PRODUCTS AND TO USE CERTAIN SERVICES. YOUR CREDIT CARD PROVIDER AGREEMENT GOVERNS YOUR USE OF THE DESIGNATED CREDIT CARD OR PAYPAL OR APPLE PAY ACCOUNT, AND THE TERMS AND CONDITIONS ON THE WEBSITE OF THE PAYMENT PROVIDER GOVERNS YOUR USE OF ITS WEBSITE, AND YOU MUST REFER TO THE RESPECTIVE AGREEMENT OR TERMS AND CONDITIONS, AND NOT THE TERMS, TO DETERMINE YOUR RIGHTS AND LIABILITIES. BY PROVIDING TO SQUARESPACE, ON BEHALF OF MELLANO, WITH YOUR CREDIT CARD NUMBER [OR PAYPAL ACCOUNT] AND ASSOCIATED PAYMENT INFORMATION, YOU AGREE THAT MELLANO IS AUTHORIZED TO IMMEDIATELY INVOICE YOUR ACCOUNT FOR ALL FEES AND CHARGES DUE AND PAYABLE TO MELLANO HEREUNDER AND THAT NO ADDITIONAL NOTICE OR CONSENT IS REQUIRED. YOU AGREE TO IMMEDIATELY NOTIFY MELLANO OF ANY CHANGE IN YOUR BILLING ADDRESS OR THE CREDIT CARD [OR PAYPAL ACCOUNT] USED FOR PAYMENT HEREUNDER. MELLANO RESERVES THE RIGHT AT ANY TIME TO CHANGE ITS PRICES AND BILLING METHODS, EITHER IMMEDIATELY UPON POSTING ON MELLANO PROPERTIES OR BY E-MAIL DELIVERY TO YOU.

ORDERS

WE RESERVE THE RIGHT TO REFUSE ANY ORDER YOU PLACE WITH US. WE MAY, IN OUR SOLE DISCRETION, LIMIT OR CANCEL QUANTITIES PURCHASED PER PERSON, PER HOUSEHOLD OR PER ORDER. THESE RESTRICTIONS MAY INCLUDE ORDERS PLACED BY OR UNDER THE SAME CUSTOMER ACCOUNT, THE SAME CREDIT CARD, AND/OR ORDERS THAT USE THE SAME BILLING AND/OR SHIPPING ADDRESS. IN THE EVENT THAT WE MAKE A CHANGE TO OR CANCEL AN ORDER, WE MAY ATTEMPT TO NOTIFY YOU BY CONTACTING THE E-MAIL AND/OR BILLING ADDRESS/PHONE NUMBER PROVIDED AT THE TIME THE ORDER WAS MADE. WE RESERVE THE RIGHT TO LIMIT OR PROHIBIT ORDERS THAT, IN OUR SOLE JUDGMENT, APPEAR TO BE PLACED BY DEALERS, RESELLERS OR DISTRIBUTORS.

COLORS

WE HAVE MADE EFFORTS TO DISPLAY ACCURATELY THE COLORS OF PRODUCTS THAT APPEAR ON THE WEBSITE. HOWEVER, AS THE ACTUAL COLORS YOU SEE WILL DEPEND ON YOUR MONITOR AND/OR OTHER TECHNOLOGICAL CIRCUMSTANCE, WE CANNOT AND DO NOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF ANY COLOR WILL BE ACCURATE.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS MELLANO AND/OR ANY OF ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND/OR AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING ATTORNEYS; FEES, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE.

FRAUD PREVENTION

MELLANO TAKES FRAUD PREVENTION VERY SERIOUS AND WILL CONTINUALLY WORK TO PROTECT THE SECURITY OF OUR CARD-CARRYING CUSTOMERS. WE RESERVE THE RIGHT TO FLAG ANY ONLINE ORDER FOR FRAUD PREVENTION PURPOSES. THIS MAY CAUSE DELAYS IN PROCESSING. CUSTOMERS ARE ENCOURAGED TO PROVIDE ACCURATE CONTACT INFORMATION AND CUSTOMER SERVICE REPRESENTATIVES WILL MAKE ANY CORRESPONDENCE ATTEMPTS TO THE CONTACT INFORMATION PROVIDED. CUSTOMERS SUBMITTING ORDERS WITH VARYING INFORMATION MAY BE SUBJECT TO SUCH DELAYS IN PROCESSING. FLAGGED ORDERS MAY BE HELD FROM PROCESSING TO AWAIT EXPLANATION REGARDING THE VARIANCE BETWEEN THE BILLING AND SHIPPING INFORMATION PROVIDED. FIRST-TIME ORDERS FROM NEW CUSTOMERS AT ABOVE-AVERAGE DOLLAR AMOUNTS MAY ONLY BE AUTHORIZED TO SHIP TO THE BILLING ADDRESS PROVIDED. ORDERS SUBMITTED USING UNSUPPORTED CREDIT CARD INFORMATION (OFTEN INTERNATIONAL) MAY BE ASKED TO CONFIRM AUTHORIZATION BY SUBMITTING A GOVERNMENT-ISSUED IDENTIFICATION CARD THAT MATCHES THE INFORMATION ON FILE WITH THE BANK FOR THE CREDIT CARD HOLDER. INTERNATIONAL CUSTOMERS WHO ELECT TO SHIP TO FREIGHT FORWARDING/DROP SHIPPING COMPANIES MAY HAVE THEIR ORDERS CANCELLED AT MANAGERIAL DISCRETION.

QUESTIONS, COMPLAINTS, CLAIMS

IF YOU HAVE ANY QUESTIONS, COMPLAINTS OR CLAIMS WITH RESPECT TO MELLANO, PLEASE CONTACT US AT: MELLANO.ONE@GMAIL.COM WE WILL DO OUR BEST TO ADDRESS YOUR CONCERNS. IF YOU FEEL THAT YOUR CONCERNS HAVE BEEN ADDRESSED INCOMPLETELY, WE INVITE YOU TO LET US KNOW FOR FURTHER INVESTIGATION.

LIMITATION PERIOD

YOU AND MELLANO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE TERMS, MELLANO OR THE CONTENT MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

NOTICE:

WHERE MELLANO REQUIRES THAT YOU PROVIDE AN E-MAIL ADDRESS, YOU ARE RESPONSIBLE FOR PROVIDING MELLANO WITH YOUR MOST CURRENT E-MAIL ADDRESS. IN THE EVENT THAT THE LAST E-MAIL ADDRESS YOU PROVIDED TO MELLANO IS NOT VALID, OR FOR ANY REASON IS NOT CAPABLE OF DELIVERING TO YOU ANY NOTICES REQUIRED/ PERMITTED BY THE TERMS, MELLANO DISPATCH OF THE E-MAIL CONTAINING SUCH NOTICE WILL NONETHELESS CONSTITUTE EFFECTIVE NOTICE. YOU MAY GIVE NOTICE TO MELLANO AT MELLANO.ONE@GMAIL.COM.

*TAXES, SHIPPING & HANDLING CHARGES*

ALL USA ORDERS ARE SHIPPED VIA UPS, USPS OR FEDEX. ALL FLORIDA RESIDENTS WILL INCUR SALES TAX AS SET BY THE STATE OF FLORIDA AND/OR THE COUNTY TO WHICH YOUR DELIVERY WILL BE SHIPPED.

INTERNATIONAL ORDERS ARE NOT AVAILABLE BY MELLANO AT THIS MOMENT. WHEN SHIPPING RATES HAVE BEEN SET AND ESTABLISHED BY MELLANO, THE FOLLOWING WILL BE NOTIFIED TO CUSTOMERS VIA MELLANO’S SOCIAL MEDIA.

FAILED DELIVERY/RETURNED TO SENDER

IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (JULIET JOHNSTONE) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

 

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

MELLANO IS UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

MELLANO IS UNABLE TO CHANGE ANY SHIPPING ADDRESSES. WE WILL ONLY SHIP TO THE ADDRESS ENTERED AT THE TIME THE ORDER WAS ORIGINALLY PLACED.

MELLANO IS UNABLE TO CANCEL OR MODIFY AN ORDER.

ALL PIECES SOLD AT MELLANO ARE HAND-PAINTED AND ARE A 1/1 ITEM. THERE ARE NO EXACT REMAKES OF THE SAME PIECE. MELLANO IS AWARE THAT SIZES ARE LIMITED AND THERE MIGHT NOT BE OPTIONS FOR EVERYONE AT ALL TIMES, WE KINDLY ASK YOU TO UNDERSTAND THE ART PROCESS OF EACH PIECE AS IT’S HAND-PAINTED BY ONLY ONE ARTIST AND THE TIME EACH ONE REQUIRES, THEY ARE ALL UNIQUE AND THAT’S WHAT MAKES MELLANO SPECIAL.

AS PER CLOTHING APPAREL, MELLANO SPECIALISES IN ART BEING DONE ON DENIM JEANS.